📰 Headline Summary
Contractors nationwide are warning: “Boycott Thumbtack!”
The platform faces mounting accusations of fraudulent charges, deceptive billing, and ignored refund requests. Even the DOJ confirms Thumbtack refused to respond to government inquiries.
But while some state leaders claim to fight for consumers, others appear to pick and choose which injustices they pursue.
📌 The Complaint
Statement from Redacted Business Owner – Filed Twice with DOJ
“My account was paused month-to-month for two years after an illegal charge in 2023.
As soon as an account goes live, Thumbtack sends instant inquiries to vendors, triggering charges whether you accept the job or not — and only one vendor has a chance to win it.
On June 2, 2025, Thumbtack charged my paused account again, even after the system stated it would not be visible to buyers. This happened after I deactivated my account.
I filed a refund request on September 8, 2023 — no response. This recent charge, after deactivation, should be investigated as a crime.”
📨 DOJ’s Official Response
From the Consumer Protection Division to the complainant (Name & contact info redacted by Overlooked Justice):
“This letter is in reference to the complaint you filed with the Consumer Protection Division concerning Thumbtack, Inc.
Unfortunately, this business has failed to respond to our letters requesting a statement of their position regarding this matter or to cooperate in attempting to resolve it. We regret that the company failed to respond to your complaint.When a private legal dispute exists between two parties, we may request their cooperation in arriving at a solution, as we have done with your complaint. However, we cannot dictate to either party how a complaint will be resolved. Some complaints, such as those involving disputes of fact or contractual disputes, can only be resolved by the courts.
Although we try to assist all consumers, the fact that we were not able to assist you does not mean your complaint is invalid. If you wish to pursue this matter further, you may want to consider consulting with a private attorney or filing an action in Small Claims Court, if appropriate.
While we were unable to help you resolve your complaint, we do want to thank you for taking the time to contact our office. Each complaint remains a part of our files and may be useful to other consumers. It will also help us monitor questionable business practices and set enforcement and legislative priorities.”**
📂 Evidence & Public Records
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BBB: 1.1 ★ rating – Hundreds of unresolved complaints
🔗 View BBB Complaints -
Consumer Affairs: Reports of unauthorized charges
🔗 View Consumer Affairs Complaints -
Trustpilot: Similar 1-star reviews
🔗 View Trustpilot Complaints
⚠️ A Pattern of Selective Justice?
In July 2024, North Carolina’s Attorney General announced that his office, along with other states, had sent 37 warning letters to companies demanding they block illegal robocalls routed through their networks.
Congressman Jeff Jackson explained that these companies:
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Failed to follow FCC rules requiring responses to government requests
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Haven’t registered in the FCC’s Robocall Mitigation Database
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Haven’t filed plans for stopping illegal calls
🎥 Watch statement here → YouTube: Jeff Jackson Robocall Action
Yet, when it comes to Thumbtack, a company with well-documented consumer complaints, DOJ nonresponses, and allegations of fraud, his office appears silent.
This selective approach raises a troubling question:
👉 Why pursue robocall violations aggressively, while ignoring the financial harm and fraudulent practices contractors continue to report from Thumbtack?
🎥 Voices from the Field
📹 The Blonde Backpacker – 44.6K Followers | 2M Likes
🔗 Watch Here
📹 PJ Solar – 3,623 Followers | 33.6K Likes
🔗 Watch Here
📹 Thumbtack Pro Lawsuit Discussions
🔗 Watch More
🛑 Overlooked Justice – Opinion & Review
The DOJ confirms Thumbtack refused to respond. Contractors confirm being repeatedly charged after deactivation. Thousands of public reviews confirm identical complaints.
And yet, officials like Jeff Jackson appear willing to fight telecom providers over robocalls, but not fight for small businesses harmed by fraudulent billing practices.
This is why independent consumer voices matter.
📣 Take Action – Boycott & Speak Out
🚫 1. Boycott Thumbtack
Stop supporting their platform until they change their practices.
📢 2. Send a Public Message to Thumbtack
Post your opinion directly:
Copy & Paste Message:
We stand with contractors who have been overcharged, ignored, and mistreated. Until Thumbtack changes its practices, we will boycott your platform. #BoycottThumbtack #OverlookedJustice
📝 3. File a Complaint
Contact your State Attorney General’s Office with evidence.
📣 4. Share This Story
Help others avoid financial harm — share across social platforms.
📬 Contact Overlooked Justice
✉ Email: Contactus@OverlookedJustice.com
🌐 Visit: www.OverlookedJustice.com
🗣 Hashtag: #OverlookedJustice
Overlooked Justice – The Voice of the People, Uncensored
Because no truth should be silenced.
