⚖ Overlooked Justice – True Story
Consumer Watch & Complaints Against Thumbtack: Many Contractors Say Boycott Now!
📰 Headline Summary
Across the U.S., contractors are warning others: “Boycott Thumbtack!” The platform faces mounting accusations of fraudulent charges, deceptive billing, and ignoring refund requests — and now we have an official DOJ response confirming Thumbtack refused to respond to government inquiries.
📌 The Complaint
Statement from Redacted Business Owner – Filed Twice with DOJ
“My account was paused month-to-month for two years after an illegal charge in 2023.
As soon as an account goes live, Thumbtack sends instant inquiries to vendors, triggering charges whether you accept the job or not — and only one vendor has a chance to win it.
On June 2, 2025, Thumbtack charged my paused account again, even after the system stated it would not be visible to buyers. This happened after I deactivated my account.
I filed a refund request on September 8, 2023 — no response. This recent charge, after deactivation, should be investigated as a crime.”
📨 DOJ’s Official Response
From the Consumer Protection Division to the complainant (Name & contact info redacted by Overlooked Justice):
“This letter is in reference to the complaint you filed with the Consumer Protection Division concerning Thumbtack, Inc. Unfortunately, this business has failed to respond to our letters requesting a statement of their position regarding this matter or to cooperate in attempting to resolve it. We regret that the company failed to respond to your complaint. When a private legal dispute exists between two parties, we may request their cooperation in arriving at a solution, as we have done with your complaint. However, we cannot dictate to either party how a complaint will be resolved. Although we try to assist all consumers, the fact that we were not able to assist you does not mean your complaint is invalid. If you wish to pursue this matter further, you may want to consider consulting with a private attorney or filing an action in Small Claims Court. While we were unable to help you resolve your complaint, we do want to thank you for taking the time to contact our office. Each complaint remains a part of our files and may be useful to other consumers. It will also help us monitor questionable business practices and set enforcement and legislative priorities.”
📂 Evidence & Public Records
BBB: 1.1 ★ rating – Hundreds of unresolved complaints
Consumer Affairs: Multiple reports of unauthorized charges
Trustpilot: Similar 1-star reviews
History of Legal Trouble
Rhom v. Thumbtack, Inc. (2017) – Class action lawsuit over billing pros for leads they didn’t secure
Settlement reached — but identical complaints still appear today.
🎥 Voices from the Field
The Blonde Backpacker – 44.6K Followers | 2M Likes
Watch Here
PJ Solar – 3,623 Followers | 33.6K Likes
Watch Here
Thumbtack Pro Lawsuit Discussions
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🛑 Overlooked Justice – Opinion & Review
When the DOJ confirms Thumbtack refused to respond to an official inquiry, it signals a deep problem.
This is not just bad customer service — it’s a pattern of abuse that’s been documented for years.
📣 Take Action – Boycott & Speak Out
🚫 1. Boycott Thumbtack
Stop supporting their platform until they change their practices.
📢 2. Send a Public Message to Thumbtack
Post directly to their official channels:
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Twitter/X – @Thumbtack
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Facebook – Thumbtack Official
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Instagram – @thumbtack
Copy & Paste This Message:
We stand with contractors who have been overcharged, ignored, and mistreated. Until Thumbtack changes its practices, we will boycott your platform. #BoycottThumbtack #OverlookedJustice
Share Now:
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📝 3. File a Complaint
Contact your State Attorney General’s Office with documented proof of charges and communications.
📣 4. Warn Others
Share this story with contractors, small business owners, and trade groups.
📬 Contact Overlooked Justice
✉ Email: Contactus@OverlookedJustice.com
🌐 Visit: www.OverlookedJustice.com
🗣 Hashtag: #OverlookedJustice
Overlooked Justice – The Voice of the People, Uncensored
Because no truth should be silenced.